From behind the profit numbers and marketing analysis, it’s easy to measure the level
of your business success. From that vantage point, your customers seem happy. But as good as those numbers may look; permanent changes have come to the customer relationship landscape.

According to the U.S. Department of Labor, the number one reason people leave their jobs
is because they don’t feel appreciated. Shocking isn’t it? Or maybe it isn’t. We all want to
feel valued—it’s part of human nature.

With all of the business decisions that you face in a day, focus on the one element which serves as the lifeblood stage for business differentiation, growth and success.

Once you eliminate the risks and carrying costs of inventory, gone are the days of stalling a product enhancement or pushing product on a client while you wait for inventory to draw down.

Word of mouth marketing has been around forever, far before the advent of advertising. The goal is to get people talking about your business and, of course, saying good things.

If memory were a muscle, you”‘d enroll your employees in regular strength-training exercises. You might even lead morning calisthenics! After all, memory can help your sales staff seal the deal by forging stronger personal connections with clients.

Customer service is a costly endeavor and getting more expensive but one bad experience is quickly reported to thousands of potential customers via blogs and online review sites.

Let”’s start off strong and get that scary “R” word out of the way: Recession. Phew. There “- that”’s out of the way. Now, let”’s move on to what we all can do about it.

What do more than half of Sun Microsystems”‘ employees have in common with nearly 40 percent of IBM”’s workers? They all are telecommuters. Translation? Teleworking is the new flextime.

A Succession Planning Overview for Owner-Managed Companies