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Lauren, with
4imprint
13 years.

Public Sector News: Finding Your Way to the Top!

Education and Learning News from 4imprint
Search engine optimization (SEO) is all about getting found online amidst the seemingly infinite number of websites and pages on the Internet. And, even though government organisations and departments are authoritative sources on community and public information, it still does not guarantee that those who are looking for your site will find it.

The bottom line is that not being found online is inefficient and staff are likely to have to deal with more phone calls and emails requesting information that is online but is perhaps just not easily accessible. Additionally, good websites can be costly and in order to see a return on investment, people need to see it.

So how can your department become well optimized or visible to the search engines?

Well, the short answer is that search engines calculate a website’s results ranking based on two components: context and authority.

‘Context’ depends on how much the page’s content matches what the user is searching for. This directly relates to the site’s text and keywords. ‘Authority’ refers to how much the search engine trusts your website in terms of quality. Frequently visited websites, with numerous other sites linking to them, will have higher authority over their less-trafficked counterparts.

In order to leverage your site’s context and authority, consider these tips:

  • Hold a brainstorming session to determine keywords – ie words or phrases that people use when seeking information. Give your colleagues a notepad and pen or All-in-one Notebook to easily write down their thoughts. Use online tools to help research, too, like the Google AdWords tool. Then, work these words and phrases into the content of your site whenever possible without going overboard. Copy should still make sense and appeal to humans.
  • One of the easiest ways to see search engine marketing results quickly is by enhancing your web pages’ titles – especially your home page. Your home page’s “title” is the descriptive text that appears in the very top bar, left side of the browser window when you’ve navigated to the website’s home page. Simply showing “Home” or your organisation’s name as the title here is little help – instead, insert a handful of keywords that are the most relevant to your site. For example the homepage title for 4imprint.co.uk begins “Promotional Products, Items & Corporate Gifts ….”

  • Search engine crawlers love new content. So do people. The more frequently the content on your site is updated, the greater the likelihood that your site will be found in a relevant internet search. Encourage and remind departments to submit updated content on a regular basis. Explain the request and hand out promotional items that will serve as future reminders, like printed mousemat or jumbo paper clip with the phrase “Content is King!” printed onto it.

  • Show (and get) some good quality links. One of the domino effects of producing relevant and timely content on your site is that someone, somewhere is more likely to link to it. Search engines like links because they lend authority. Another way to see benefit and monitor links is to ask for them from credible sites that mention your organisation or complement your efforts. They link to you, you link to them. If they respond to this request, be sure to thank them – send them a nice little token of gratitude, like a Parker Pen or a USB Flashdrive for helping position your site.

  • Although soon to be transferred to the Government Procurement Service at the end of March 2012 – the current COI website has a section dedicated to public sector websites, legislation, advice and guidelines. Read what they’ve got to say about SEO here.

http://coi.gov.uk/guidance.php?page=331

To conclude, if you take time to consider the points above and implement and develop a robust SEO strategy you’ll be one step nearer to ensuring your audience will be able to see the results in the search engines.

Eco News: What a Difference a Decade Can Make!

Eco News from 4imprint
The year 2001 was significant for a number of notable events such as 9/11, the launch of Wikipedia and the invasion of Afghanistan. It was also the year that, according to environment writer and Green Party candidate Chris Goodall the UK’s consumption of ‘stuff’ not only reached its peak but began to decline. By ‘stuff’ we mean everything we use from food and fuel to flat pack furniture.

In an article written by Duncan Clark and published in The Guardian in November last year, Goodall says: “One thing that’s remarkable is the sheer speed with which our resource use has crashed since the recession. In the space of a couple of years, we’ve dropped back to the second lowest level since we started keeping track in 1970. And although the figures aren’t yet available for 2010 and 2011, it seems highly likely that we are now using fewer materials than at any time on record.”

The last few years has seen a revolution in terms of shopping habits, or more particularly in how people carry their purchases home. Gone are the days when supermarkets handed out free carrier bags by the thousand, to be replaced by Bags for Life, reusable cotton shopping bags and biodegradable carrier bags.

Even though the UK economy was still growing rapidly in the early part of the new millennium, Goodall discovered that consumption had started to drop. He made this fascinating find trawling through the Material Flow Accounts published by the Office of National Statistics while writing a research paper on the UK’s consumption of resources.

The first to decline was the amount of paper and cardboard we use, followed by a fall in our use of what is termed ‘primary energy’ – heat and power generated by fossil fuels and other energy sources.

The trend has continued annually:

2001 – paper and cardboard

2002 – primary energy

2003 – household waste generated per person, meat consumption

2004 – new car purchases and water consumption

2005 – household energy consumption

2006 – the use of roads and railways

Perhaps counter intuitively all of this ‘decline’ was taking place while the UK’s population and GDP were rising.

What some readers may find hard to believe is that even our food intake is falling. Despite the widely reported increase in obesity levels, the total number of calories consumed by the great British public has actually fallen. And good news for the vegetarians out there – even our consumption of meat has been falling since 2003. This is one area where our American counterparts match us with meat consumption in the United States declining steadily over the last few years.

But even if the UK has started consuming fewer resources – it’s hardly going to save the planet. Carbon emissions are rising globally, rainforests are shrinking and entire species are disappearing.

Goodall acknowledges this. “I don’t want to suggest that the world isn’t facing massive environmental challenges. But the data I found does suggest the possibility – and it is only a possibility – that economic growth is not necessarily incompatible with addressing these challenges. Savvy marketing professionals across all industry sectors have switched onto the business, as well as environmental, benefits of choosing eco-friendly promotional products and stationery items.

He concludes: “It is a trivial example perhaps but economic growth, and the innovation that comes with it, have given us e-readers such as the Kindle, a way of allowing us to read books without the high-energy consumption required to make paper. Digital goods generally have lower environmental impact than physical equivalents and if growth speeds up the process of ‘dematerialisation’, it has positive – not negative – environmental effects.”

Material for this article has been taken from:

www.guardian.co.uk/environment/2011/oct/31/consumption-of-goods-falling

www.carboncommentary.com/2011/10/31/2123

Nonprofit News: Using Email for Cost-Effective Marketing

Nonprofit News from 4imprint
As not for profit alchemists, direct mail marketing continues to be a staple in many non-profit marketers’ marketing efforts – it can be cost-effective and impactful when compared to other marketing efforts favoured by the for-profit sectors.

Recent figures concerning return on investment for email marketing come from the American Direct Marketing Association, who report that the ROI is often more than $60 for every dollar spent, compared to other online marketing efforts that see closer to a $20 return for each dollar spent.

Additionally, there is no shortage of options when it comes to available email marketing services and a major factor in the success of an email marketing campaign happens to be the selection of a service that best fits your organisation’s needs, knowledge and purposes most effectively. Perhaps your organisation is new to the world of email marketing or maybe your non-profit already uses a service to promote programmes or distribute e-newsletters to board members, donors or those being served by your organisation’s mission. Either way, the start of a new year is a great time to think about what to look for in a service and how to get the most from your efforts. Consider the following factors as you research:

Free or fee
Whilst cost is an important consideration, and quite possibly the determining factor when selecting a service, there is a service suitable for every budget. Additionally, the expensive services aren’t necessarily any better than the free sites, they may well offer services and features that you just don’t need. Some sites, such as Charityemail, enable users to use their services on a month-to-month basis as needed, with a fee based on how many people an email is being sent to or how many emails are being sent each month. These particular services allow great flexibility for the ebb and flow of non-profit marketing budgets. Constant Contact offers a free 60 day trial for up to 100 subscribers and £10 a month thereafter for as many mailings as you like to up to 500 contacts.

  • Hosting
    Most email marketing services are based either on your desktop or in the cloud – meaning either you are downloading actual software to use on your computer or logging into a website. With a desktop service, your lists are kept private and secure on your own computer or your non-profit’s server. That’s not to say your information is not private and secure with online services, though. Primarily, the appeal of this difference is found within reconciling data – each time an email list is updated online, offline lists need updating, too, unless there is only one master list as such would be the case when using a desktop service. The downside? Desktop services tend to come with a higher price tag.
  • Features
    Once beyond price points, the thing that truly sets email marketing services apart is the features they offer. The ability to monitor click-throughs, open rates and links, along with the ability to personalise and schedule emails are three features that should be non-negotiable for most non-profit email marketers. Other features worth considering include:

    • Looking for something professional-looking? Choose an email service that allows for you to enter your own custom HTML – these are poised to most accurately represent your brand and visual identity and can often be viewed well by all email accounts and mobile phones. This will however require the design of an initial template to be coded into HTML by a designer or web professional.
    • Hoping to entice engagement? Consider an email service that offers online couponing – coupons that can be placed in an email and printed out for redemption, or digital coupons for use in e-commerce settings. Both couponing options should also come with added tracking features. Another way to encourage engagement is through surveys. Many email services offer survey integration into emails to gauge audience interest. Coupon code redemption can often be improved by offering giveaways like printed t-shirts or cotton shopping bags to those who complete the survey.
    • Want to use a lot of images or logos in your emails? Look for a service that does not cap or charge extra for uploading photos or logos to the service. If you find a service that you like and it allows for unlimited photo uploads but charges extra for image storage, be sure to use a USB drive to devote to your email images.
    • Is your organisation big on social media? Seek a service that lets recipients “like” an email on Facebook®, link on Twitter™ or share via email. Not all email marketing services allow for icon links to your organisation’s social media sites.
    • Short on time? Sign up for an email marketing service that automatically manages email lists for you. Subscribers sign up via a link sent to them through email, posted on your organisation’s social media accounts or placed on your website. When they choose to unsubscribe, they click a link to do so and are automatically removed from your lists. Some services even operate so that once someone has removed themselves from the list, you can’t accidentally add them again. These services will also de-dupe lists and alert you to any incorrect or outdated email addresses, making list management much easier.
    • Have no idea what you’re doing? Select a service that has a plethora of ready-made templates or an easy to follow wizard creator that will allow for email creation and design from even the un-savviest of designers. Furthermore, be sure to find a service that has a reputation for responsive customer service, extensive help pages, user forums or instant messaging to a helpdesk.

Once you’ve decided which email marketing service to use, the next factor that determines success of campaigns is cross-promotion of your emails – especially e-newsletters. Make sure you include a footnote encouraging website visitors to join your mailing list with a link to do so and remember to encourage staff and volunteers to promote the email list in-person, too – hand out printed pens or Post-it Notes with a note to “Subscribe to our e-newsletter online today!”

Email marketing is a great way to reach audiences in a technical world. Make sure the email marketing software you use is the best one for you and your message in order to ensure optimum success.

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Small Business News: Encouraging Employee Loyalty

Small Business News from 4imprint
There is no doubt that your company or organisation’s success relies heavily on your employees. Without them, reaching business goals, growing the company or accomplishing your mission would be almost impossible. So, how do you foster employee loyalty in a way that shows your appreciation for all that they do?

According to research, there are four distinct areas that drive employee loyalty across most industries:

Helpfulness – employees need to know that they are needed and that their work makes a difference both internally and externally.

Confidence and accomplishment – employees need a confidence boost now and again. When they are told that they are good at what they do or praised for an overall job well done, they are more encouraged to continue to give their all.

Acceptance – there is an innate human need to feel accepted by others and the work place is no exception.

Respect – employees wish to be treated professionally as peers. Meaning that their time is valued, their hard work is rewarded, criticism of their work comes in a confidential and constructive manner, and they are listened to.

Keeping these four key areas in mind, explore fun tactics that your business or organisation can put into place while developing an employee loyalty programme. A few ideas on where to begin:

Recognise employees

Whether an employee went out of his or her way to close a sale or was thanked by a customer for outstanding service, take the time to publicly recognise these employees who clearly love what they do. Thank them for their outstanding efforts in staff meetings or post a note on the company intranet. Take it one step further by offering gifts of recognition like a paperweight or an ever popular Parker Pen.

Boost morale with events

Host events that encourage employee interaction and bonding. Take one day a month to order pizza or doughnuts for the team and enjoy conversation over a lunch break. Take it on the road: sponsor field trips to museums or new businesses to provide inspiration or insight while allowing for employees to interact outside of the work place. Alternatively, some businesses host golf days or a party to celebrate and give recognition to teams or departments as a whole. For these big events promotional items such as printed caps, embroidered fleeces or promotional umbrellas are always appreciated.

Give back to the community

Help your teams or departments to feel helpful beyond their day-to-day work. Set aside a day or two a year to help the local community. Volunteer at special events or organise teams for charity events. Stand out from the crowd with bright printed T-Shirts. If it’s not possible to pull together as a team, encourage employees to volunteer and offer prizes like an MP3 Player or Digital Photo Frame for the most volunteer time clocked or the most money raised throughout the year. And remember to make sure that the company is doing its bit by either matching staff time for time or pound for pound.

Encourage respect through retreats

Teambuilding days are the perfect way to help employees gain knowledge of each other’s roles and respect for their efforts. Find teambuilding activities that showcase the importance of trust and team work in all business efforts. At the end of these events, give away mementos that staff can use in the office to remind them of the day, like a coffee mug or a printed mousemat with inspiring words.

Provide tangible benefits and goals to work towards

Prime parking spots reserved for top performers, flexibility in the hours spent at work or the location of work, and bonuses based on work quality, effort or time spent working at the company are all popular ways many businesses choose to inspire employee loyalty. Work with your HR department and management to make it happen!

Regardless of the tactic your business or organisation explores, take the time to thank your employees for a job well done and for choosing to work with and for you. Loyal employees grow with a business and are key to your success – make sure they know it!

Eco News: Small Businesses Losing Out on Energy Savings

Eco News from 4imprint
How fitting that during Energy Saving Week Energy we came across a report on the Click Green website highlighting new research which claims that energy inefficiency could be costing small businesses in the UK an incredible £7.7 billion a year.

New data released by E.ON suggests nearly four million of the UK’s 4.8 million small to medium-sized enterprises (SMEs) are potentially missing out on savings of up to £2,000 per year each by not implementing energy efficiency measures, such as lighting timers, smart meters and energy monitors.

The results of a survey of around 1,000 UK SMEs found almost nine out of 10 (86%) did not have lighting timers or motion sensors in their workplace, while eight out of 10 (81%) were without energy monitors. A further 13% admitted leaving the windows open when the air conditioning or heating was on. The number that had installed smart meters was higher, however, accounting for 15% of SMEs.

The least energy savvy SMEs were found to be in the financial services sector, where 97% claimed to be unaware of the savings that could be achieved through energy efficiency measures.

Last week, the Carbon Trust issued new guidance for companies which showed that turning down the heating by just one degree could save UK workplaces £35 million a year alone.

Why not run an initiative to encourage greener activities in the workplace, you could give out printed room thermometers or other eco-friendly promotional products to get across your message?

For business customers E.ON provides a Business EnergyManager service which, as well as fixed prices, provides a free energy monitor with downloadable software, and an App to help businesses manage their account on the go.

Are you running a fleet of up to 100 vehicles up to 3.5 tonnes? Then check out the Energy Saving Trust site and sign up for their monthly Fleet Briefings which have lots of practical help and advice to help you run a more efficient, cost-effective and low-carbon fleet. Each briefing covers a different transport-related topic and is designed to increase your knowledge of best-practice fleet management and provide practical advice.

Due to be introduced in 2012, the coalition Government’s Green Deal is aimed at both households and businesses and will enable them at a local level to improve the energy efficiency of their properties without consuming so much energy and wasting money. A quarter of the UK’s carbon emissions come from the energy used in businesses, industry and workplaces, with a similar amount coming from our homes. The Green Deal will offer a range of schemes and products designed to reduce energy use without the consumer having to make an initial capital outlay. Green Deal schemes will instead be funded out of the savings made on energy bills which should make them more attractive to the business user who is not necessarily the owner of their workplace premises.

Another way of reducing energy consumption could be to encourage remote working (staff could download work to take home onto promotional USBs) and additionally if desktop PCs were changed to laptops energy could be saved as laptops use a lot less than energy than desktop computers and monitors – approximately 270 watts of energy are used by the computer and monitor, while a laptop consumes less than 50 watts.

Public Sector News: Communicating in a Crisis

Public Sector News from 4imprint
Every once in a while organisations are faced with a situation that puts their reputation at risk or holds the potential to alienate their customers or clients. If left unaddressed or not taken seriously in the business world, these situations can put a business … well, out of business. In the public sector too the ramifications can be equally serious as your clients vote with their feet, at the ballot box, to an ombudsman or even to the media.

So how does an organisation respond to such crises in a way that is honest, appropriate and proactive? The answer is by implementing a strong crisis communications plan.

Whether the crisis is a natural disaster, the result of unusual circumstances or behaviour (such as the spate of rioting seen throughout the country earlier this year), or inappropriate behaviour from a senior member of the organisation, all staff need to know who to alert first and a chain of command in terms of spokespeople. These qualified individuals need to be prepared to disclose information concerning the crisis and address questions from a higher level (such as a regional issue that is impacting the organisation at a national or international level), staff, the public and the media. Ideally, a preliminary crisis communications plan will have been created and stored in an identifiable document wallet or binder in a central location by your communications team. The plan should outline possible scenarios and a plan for communicating to all audiences. That way, in the unfortunate event that you are faced with an emergency, you will be prepared to handle it and ready to get into action through these ten steps:

  1. As the crisis unfolds, keep in mind that there is always a hierarchy of concern – one that for many is natural but will reinforce credibility with audiences: Be concerned for victims first, employees second, and constituents/the public third
  2. As soon as a potential crisis rears its head, contact senior level staff and communications personnel immediately
  3. If the crisis occurs on a site that can be contained, secure the area through closed doors or cordon it off and gather the facts, working cooperatively with other authorities
  4. Work with communications staff or outsourced experts to create a communications command centre and designate a spokesperson. Create talking points and key messages, anticipating the questions that will be asked and practicing the responses. Also make sure this command centre has multiple phone lines, internet access, computers and printers and fully stocked office materials like pens and pads.
  5. Your messaging should communicate your action plan – what are the next steps? What is the organisation doing to resolve the situation and ensuring that it does not happen again? Ultimately, though, actions speak louder than words – you’ll be expected to follow through with this action plan and questioned if you don’t.
  6. Avoid jargon. This will work against your messages and key points and create confusion. Additionally, don’t speculate in your messages – just stick to the facts and as new facts become available, provide updates.
  7. Be accountable and don’t blame others. It is possible to be accountable without admitting guilt or wrongdoing by simply acknowledging that an event has occurred.
  8. Tell the truth. Because the likelihood is that if you haven’t, someone will find out and you’ll have an even bigger communications disaster on your hands.
  9. Remember that the media is not the bad guy – they can and often will help you get your message out during a crisis or emergency. That being said, there is no such thing as ‘off the record’ and it’s not advisable to argue with reporters or go on the defensive. Perhaps most importantly when dealing with the media, know that silence is not golden, nor is statement of ‘no comment’. Not commenting opens the floor to the public filling the void with rumour and speculation and, in many cases, doing so appears to be admission of wrongdoing or apathy. There are of course situations in which you will be legally prohibited from providing a direct comment to a crisis such as a pending lawsuit or legal action – but usually in these situations you should still be able to offer some sort of response.
  10. Use multiple channels to get your message out. Media are often the first to come knocking when word of your emergency or crisis occurs, but keep the message in your control by consistently communicating through multiple channels. Utilise social media such as Twitter, Facebook or blogs and update your website as the crisis or emergency is dealt with. Many organisations have found great success in temporarily turning their home page or adding a specific landing page into an online communications command centre. Larger organisations also often implement hotlines for those affected by the crisis or emergency to call for information or assistance. For crises with less immediacy, promote this hotline in person and via direct mail with a letter and a memorable item like a keyring or a puzzle. Don’t discount the power of personal phone calls or e-mails, either.

When it comes to successfully handling a crisis, preparation is the key and so is communication. With the increased use of social media and prevalence of mobile devices, sites such as Twitter, Facebook and YouTube are awash with links to videos and photos and rumours which are updated by the minute. If the story catches the public imagination your organisation absolutely has to be a part of it from the very beginning or you’ll have to defend yourself against all sorts of erroneous claims that bear little or no relation to the situation in hand. Crisis communication is no longer an option, it’s a necessity for every organisation large and small.