Frequently Asked Questions
We’ve put together a list of the most common questions we get asked on a day to day basis here at 4imprint. If you’re here and still can’t find the answer you were looking for, then please don’t hesitate to contact us on 0800 055 6196 or email firstname.lastname@example.org.
Q. Do the prices shown include VAT & Delivery?
A. The prices online exclude VAT and delivery. Delivery varies between products and quantities for example; 500 pens to1 UK address is £13.95. If you are ordering multiple items we may be able to combine delivery charges, please call us to ask!
Q. How do I send/upload artwork?
A. Once your order is complete you will receive a confirmation email from us, simply reply to this with the artwork that you would like printing on the products. Also please let us know if you have a delivery deadline.
Q. How long will my order take?
A. Our products have different lead times, this can be seen in the item description. If you need your order in a hurry we do have express products available in 1, 2, 3 and 5 days! Please call us and we can check if there is a slot in production for you.
Q. What is a screen charge?
A. This is cost for making the tool to print the ordered items with your artwork. As the printable areas are different per product a screen charge is usually applicable for each different item ordered.
Q. What is a tape charge?
A. This is the cost for making the embroidery disc that is then used in the machine to embroider your artwork onto the products
Q. What is an imprint colour?
A. This is the colour that you would like your artwork printed in on the items you have ordered, please consider the contrast between the item and the print colour when choosing.
Q. My company pantone colour does not appear on the chart – can you print in my colour?
A. Yes certainly, the colours you see on the chart are standard pantone colours. We can print in your colour no problem, please let us know the colour you would like on the notes section of the order process and we can do this for you.
Q. Will I get an artwork proof before you print my order?
A. We always email you a visual before we print the bulk order and do not proceed until you are 100% happy with the proof. Standard proofs with vector artwork or text take approx 2 working days, other files may take a little longer.
Q. Can you accept non-vectored artwork files?
A. Generally we can accept most file formats, however non-vector artwork needs copying and redrawing by one of our artist’s and the vectored file would not need this. It also saves the chance of errors being made with the fonts and required layouts. A jpeg image simply saved as an EPS will still need redrawing. More intricate designs like crests may take a little longer – please call us to check.
Q. What are business days?
A. Business days are Monday to Friday and do not include weekends or public holidays.
Q. Can we talk with someone if I don’t see all the information I need on line?
A. Yes of course, our team of friendly, experienced account executives are available to talk you through the process, just call us on 0800 055 6196
Q. I can’t see what I am looking for in the catalogue or on the website, can you help with this?
A. Yes, please let us know what item you are looking for and we will endeavour to source it for you.
Q. Can we see samples before we buy?
A. Yes! The samples will not be personalised to you and are returnable within 30 days unless we specify otherwise